It is a fact that hotel guest telephony is declining, however this does not mean that you should ignore this potential revenue stream. DTC can help to stimulate revenue by addressing a number of areas such as moving from "unit" to time based guest call pricing (if not already done), ensuring that the pricing is logically structured and that it is benchmarked to peer competitors.
Firstly, we offer a number of guest tariffs benchmarked to your hotel market segment. You can chose from the high, average or low position depending upon your business objectives. The new tariff will, in conjunction with the installed 2700T tariffing unit, now charge guests per minute. A Guest Telephone Charges manual is available for download so that staff can give accurate advice on the charges. The charges can be made transparent to guests through associated in room collateral such as tent cards.
Secondly, we provide reporting which covers guest telephone usage and measured postings. The former will help keep track of guest usage and the latter will help identify any revenue that is being lost from the guest billing.
Finally, if you have more than one hotel, then the tariff can be set identically on all properties or individually per property, according to your business objectives. Changes are free and done automatically without any need for disruptive engineering visits.
Find out more about revenue management in our knowledgebase.