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Telephone Management for the Enterprise
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Commercial Groups

The 2021 TM (Telephony Management) for commercial groups is ideal for managing cost and performance for organisations that are spread over multiple locations.

Client Support Manager

The Client Support Manager is a proactive resource to analyse your data, advise on savings and provide access to impartial technology advice and consultancy.

Cost Management

Manage your staff telephone useage, abuse and fraud, wastage and line utilisation.

Fraud Alarm Service

Additional cost option to combat the threat of toll fraud.

Performance Management

Monitor performance of sites so that no valuableĀ inbound callsĀ are lost.

Proactive Emails and SMS

Key standard reports come to you via email. There is also an additional option to receive alerts via SMS.

Service Technology

Our service includes the unique 2700 data capture unit, at no extra cost, which unifies your data group wide.

Web Portal and Helpdesk

24 hours a day, 7 days a week, 365 days a year organisation wide access to your data from any location with Internet access.