This web site uses cookies to store a small amount of information on your computer, as part of the functioning of the site. Your usage of this site implies your consent for setting these cookies. To find out more about the cookies we use on the site and how to delete them, see our privacy policy. |
 |
Resources FAQs
FAQ
If you have a question regarding our services, then you may find the answer in this section. If not, then please contact us with your question.
Q. How do I run telephone reports on the web?
A. You will need to login to the DTC client area and from there click on the link to access the Web Report Generator page. When prompted by the Web Report Generator, enter your username and password, select your report type and input your parameters. If you do not have a username and password or you have forgotten what it is, then please email a request to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
Q. Why are my guest calls not costing correctly?
A. Check your transparency document. This document shows you the configured pence per minute rate dependant on the type of call (i.e. local, national, mobile etc). If you believe that there are any inaccuracies, then notify
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
Q. I'm getting no calls on my front of house system?
A. Check that the Tracker 2700 unit (usually located near your front of house or PBX system) has power and that all connections are secure. Use this diagram of the Tracker 2700 to help you locate and check the unit. If this schematic does not match your configuration, then further schematics are available here.
What Next? |
