Through a three tier reporting approach comprising secure web portal, proactive automatic emails, and quarterly trend analysis, the DTC Telephony Management service comprehensively addresses Cost Management and Performance Management. What is more the service works with your existing legacy technology, can be upgraded to work with any future technology for free, and does not require any capital to implement.
Although we make all of our clients' data available to them through the web portal, we do not take it for granted that they have time to interrogate it. Consequently we will assign to you a dedicated Client Support Manager who will proactively analyse and use this information to your benefit.
DTC is independent of any technology vendors and therefore we are in a unique position to offer you additional consultancy services using the extensive information contained in our data warehouse. This can add further value into the development of bespoke initiatives such as call centers, transition to VoIP, VPN, PABX upgrades, capacity planning, carrier negotiation, etc.
To find out more about how we provide this solution, take a look at the services that are available to you.