It is a fact that hotel guest telephony is declining. However, in smaller properties and lodges the cost of running a telephony service can be just as significant to profitability as the Guest Call Revenue. Data Track Communications (DTC) specialise in helping hoteliers break free of "unit" based charging, restore revenues through telecommunications management and maintain tighter control on staff usage.
Using our services hoteliers can improve telecoms revenue by typically 20-70%. Our services and market intelligence help to create a powerful Call Yield Management tool to increase telecoms profitability, control costs and eliminate abuse.
Until now, sophisticated guest tariffs and cost control have only been cost-effective for larger hotels. The 2021 CYM Lite solution is aimed at smaller hotels and lodges. It enables hoteliers, like yourself, to benefit from measuring, monitoring and managing your communications revenue and cost, across your whole estate.
The new CYM Lite service can operate across diverse legacy hotel systems and multiple site/country locations usually without any system changes. The result is one unified central view with control over telecoms revenue and cost, often without the need for capital investment.
To find out more about how we provide this solution, take a look at the services that are available to you.