It is a fact that hotel guest telephony is declining, however this does not mean that you should ignore this potential revenue stream. As we effectively manage the decline, you are able to get the most out of this revenue stream without investing a lot of your own precious management resource.
Firstly, we review your current guest charging structures. We then benchmark our findings with peer properties in the local market and offer you suggestions on improvement to the yield. We then carefully model any price changes against your hotel's actual guest call usage, to measure the effects, before we implement any change. We underpin this risk management strategy using guest feedback surveillance and careful performance monitoring of the new tariffs as compared to the old.
Secondly, we provide valuable reporting that covers:
- Performance analysis
- Guest usage profile
- Posting gaps
The last item will identify any revenue that is being lost from the guest billing. In one of the worst examples, one of our new clients discovered for the first time that they were losing over £100,000 per annum in lost revenue postings.
You can find out more about revenue management in our knowledgebase.