Prepare For Competitive Advantage
Data Track Communications are Europe's leading hotel guest telephony strategy and Call Yield Management experts. Our solutions have been developed over 10 years working with some of the world's leading hoteliers, including:
- Millennium Copthorne
- Moat House
- Ramada Jarvis
- and many other leading independents
Our call yield management solutions enable you as a hotelier to measure, monitor and manage your communications revenue and cost, across your whole estate. Our unique independence from technology and service vendors ensures that the service works across mixed technology estates and does not require capital upgrades. Data Track Communications (DTC) can bridge any deficiencies in legacy systems by utilising our service technology, at no additional cost. Thus you can improve profitability without any capital expenditure.
Now select the type of hotel that you represent and we will explain how the DTC CYM service can benefit you:
Data Track Communications are Europe's leading hotel guest telephony strategy and Call Yield Management experts.
Our solutions have been developed over 10 years working with some of the world's leading hoteliers such as Conrad, Hilton, MacDonald, Marriott, Millennium Copthorne, Moat House, Ramada Jarvis, Starwood and many leading independents.
Here are some of the things that our clients have been saying about us:
"We have been working with Data Track (formerly 2021 Communications) as a group for more than 9 years. During this time we have engaged them in projects from telecommunication strategy development; technology and service auditing; to online reporting on telephony usage.
"DTC took on all the hard work and we were presented with clear information on which to base decisions. We were very impressed with the financial results and the visibility of our performance complemented by the web reporting service."
Sheraton Grand Hotel & Spa
"As a company they have been flexible, responsive and reliable in delivering
anything we have required on time, sometimes with very short deadlines. I would have no hesitation in recommending their services."
Support Services I.T. Manager
"Initially we were sceptical that investing time in telephony could make a real impact at Ramada Jarvis. However, working with Data Track Communications we now enjoy improved revenue and central management visibility of all our hotels".
IT & HR Director
"Whitbread Hotel Company (WHC) has been successfully working with 2021 (now Data Track Communications) since 1998 as a natural extension to our own organisation. Particular areas that 2021 covers for WHC are analysis and option development for our guest telephone charging and use, along with ongoing performance reporting. For our business, it makes sense to use an external consultancy for these tasks vs. the cost, complexity and pace of change on internal resources. 2021 are also creative in adapting their products and services to meet changing needs of our guests and business."
Group IT & Telecoms Manager
Whitbread Hotel Company
"Macdonald Hotels & Resorts has grown rapidly through acquisition & development resulting in diverse hotel systems across our estate. Data Track Communications' independence enabled them to work with all our various systems to deliver a single point of cost and revenue control for our entire estate, without the need to replace any of the existing systems. Our yield has improved dramatically and their service technology enabled us to eradicate the much disliked unit based guest charging."
MacDonald Hotels & Resorts
"Having subscribed to Data Track Communications' service, I have been impressed with the information and advice offered."
The Dorchester Hotel
"We have used Data Track Communications and they have really helped us get a strong management view on our revenue."
London Hotel Chain